At Yani Plush, we are committed to delivering your orders safely and on time. Please review our shipping guidelines below.
1. Order Processing
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All confirmed orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Payment Method
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We currently accept Cash on Delivery (COD) only.
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Payment is to be made in full at the time of delivery.
3. Delivery Timeline
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Delivery times may vary depending on your location and availability of the product.
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Estimated delivery time will be communicated after order confirmation.
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Delays may occur due to factors beyond our control.
4. Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
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Any promotional offers for free or discounted shipping will be mentioned during the purchase process.
5. Order Tracking
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Once dispatched, you will receive a notification with tracking details, if available.
6. Delivery Attempts
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Our delivery partner will attempt to deliver the order at the provided address.
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If you are unavailable, re-delivery may be arranged depending on courier policies.
7. Damaged or Wrong Product
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If your package arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
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Replacement or return requests will be processed only if the product is unused and in original packaging.
8. Contact Us
For questions regarding shipping or delivery, please reach out to us at [email protected].