At Yani Plush, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our return and refund guidelines below.
1. Eligibility for Returns
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Returns are accepted only in cases where the product is damaged, defective, or incorrect upon delivery.
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To be eligible, you must notify us within 48 hours of receiving the product.
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The item must be unused, in its original condition, and returned in the original packaging.
2. Non-Returnable Items
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Items that show signs of use, damage caused by the customer, or are returned without original packaging will not be accepted.
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Personalized or customized products are not eligible for return.
3. Process for Returns
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To initiate a return, please contact us through our official communication channel with your order details and a description of the issue.
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Once approved, our team will guide you through the return process.
4. Refunds
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As we operate on Cash on Delivery, refunds are processed only after the returned item is received and inspected.
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Refunds will be issued via the original payment method (cash) at the time of product pickup or through an agreed alternative method arranged with our support team.
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Please allow a reasonable timeframe for the refund to be completed.
5. Replacements
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If you prefer, we can arrange a replacement for the eligible product instead of a refund, subject to availability.
6. Contact Us
For any questions regarding returns or refunds, please reach out at [email protected].